Latest Articles »

10 Ways to Handle Complaints

10 Ways to Handle Complaints
First a poem, then the list of 10 ways: What is a complaint? What’s a complaint, if not a cry for helpA signal that communicates a wish or hope Complaints can be useful to bosses Who are interested in preventing future ... Read More
Under Management  

The Cat and a Black Bear

The Cat and a Black Bear
Tabby cat terror for black bear A black bear picked the wrong yard for a jaunt, running into a territorial tabby who ran the furry beast up a tree – twice.Jack, a 15-pound orange and white cat, keeps a close vigil ... Read More
Under Management  

20 Great Coaching Questions that can Catalyze Breakthroughs

20 Great Coaching Questions that can Catalyze Breakthroughs
Try them out on YOUR goal this week. And then share them with your team when the opportunity presents itself. Create your own list of 20 killer questions. What will things look like in a year if everything goes as planned?What ... Read More
Under Management  

Leadership – Art or Science?

Leadership – Art or Science?
Check out this post from Slow Leadership called, Don't Be Fooled, Leadership is NOT a Science. As the title suggests, Adrian believes that leadership is an art. I agree. I love this line:Leadership is an art, not a science. It ... Read More
Under Management  

Run Don’t Walk

Run Don’t Walk
Today’s the day!  Can’t say much till Noon Pacific Standard Time–but it is worth the wait. Noon today PST, the doors open – on an offer that has the potential to save you thousands of dollars, increase your sales exponentially, and ... Read More
Under Management  

BetterProcess Podcasts and Blog

BetterProcess Podcasts and Blog
Edited to correct links – people involved with web content really need to learn that pages must live forever. BetterProcess Podcast and Blog I found a new source of podcasts focused on manufacturing, charting, use of data and the like. Yesterday I ... Read More
Under Management  

Fireside Chat with Bill Strickland

Fireside Chat with Bill Strickland
Would you like to make the impossible possible? Chat with Bill Strickland During this 20 minute podcast, I chat with Bill Strickland, President and CEO of Manchester Bidwell Corporation and author of Make the Impossible Possible. This is one ... Read More
Under Management  

Be the energy and go where the energy is.

Be the energy and go where the energy is.
I tweeted this: Go where the energy is. That's my motto. And fellow blogger, coach, twittering pal Rosa Say responded with a link to this amazing article all about how managers can create energy at work and why they ought ... Read More
Under Management  

Managers as Robots of Cliches and Fads – Oh No!

Managers as Robots of Cliches and Fads – Oh No!
My Boss's Day post provoked reader Mike to share the following comment: I'm afraid I have a somewhat dim view of management. What I see, as a worker, is people who read the management book-of-the-month and then make changes accordingly without ... Read More
Under Management  

Customer Focus

Customer Focus
Winning With Service by John Teresko: “From our viewpoint, machines are increasingly more difficult to differentiate for most applications,” admits Harry C. Moser, president, Agie Charmilles Corp., Lincolnshire, Ill. “There are many good competitors, and while we think our products are ... Read More
Under Management  
Page 1 of 3332:1 2 3 4 » Last »